Privacy Policy

Privacy Policy

Effective Date: August 3, 2026
Last Updated: August 3, 2026

The Nexus Designs respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how The Nexus Designs, referred to as “we,” “us,” or “our,” collects, uses, stores, and shares information when you:

• Visit our website;
• Submit a contact form or Free Shopify Store Audit request;
• Communicate with us through Facebook Messenger, Instagram, WhatsApp, email, or telephone;
• Respond to one of our advertisements;
• Purchase or inquire about our Shopify, e-commerce, web-development, marketing, or consulting services.

By using our website or submitting your information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information.

Information You Provide Directly

When you submit a form, request an audit, or contact us, we may collect:

• Full name;
• Business email address;
• Telephone or WhatsApp number;
• Shopify store or website URL;
• Business name;
• Information about your Shopify store;
• Your store’s challenges, goals, or requested improvements;
• Messages and correspondence;
• Service inquiries;
• Appointment or consultation information;
• Any other information you voluntarily provide.

Information Collected Through Messenger and Social Platforms

When you interact with an advertisement or communicate with us through Facebook Messenger, Instagram, or WhatsApp, we may receive:

• Your name and public profile information;
• Your responses to automated questions;
• Your Shopify store URL;
• Your email address or telephone number;
• The content of your messages;
• The date and time of your interaction;
• Information necessary to respond to or qualify your inquiry.

Meta may independently collect and process information through Facebook, Instagram, Messenger, and related services according to Meta’s own privacy practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Referring website;
• Pages visited;
• Time spent on the website;
• Approximate geographic location;
• Cookie and analytics identifiers;
• Advertisement and campaign information.

2. How We Use Your Information

We may use your information to:

• Provide your Free Shopify Store Audit;
• Review your Shopify store or website;
• Respond to inquiries and messages;
• Contact you regarding requested services;
• Send confirmation and follow-up emails;
• Provide recommendations, proposals, quotations, or consultations;
• Deliver Shopify, website-development, marketing, automation, and related services;
• Maintain customer and lead records;
• Improve our website, advertisements, forms, and services;
• Measure advertising and campaign performance;
• Prevent fraud, spam, abuse, or security incidents;
• Comply with applicable legal and regulatory obligations;
• Protect our business, users, and legal rights.

We will not use your information for purposes that are materially different from those described in this Policy without providing appropriate notice or obtaining consent where required.

3. Legal Bases for Processing

Where data-protection laws such as the UK GDPR or EU GDPR apply, we may process personal information under the following legal bases:

• Consent: Where you agree to receive communications or submit information voluntarily.
• Contractual necessity: Where processing is necessary to provide requested services or take steps before entering into a contract.
• Legitimate interests: To respond to business inquiries, improve services, prevent fraud, and operate our business.
• Legal obligation: Where processing is required to comply with applicable law.
• Protection of legal rights: Where necessary to establish, exercise, or defend legal claims.

Privacy notices subject to UK GDPR should explain the applicable lawful basis and the rights available to individuals.

4. Email, Messenger, and Marketing Communications

When you request an audit, submit a form, or contact us, we may send communications related to your inquiry, including:

• Submission confirmations;
• Audit updates;
• Requests for additional information;
• Consultation details;
• Service recommendations;
• Proposals and quotations;
• Relevant follow-up communications.

Where required, promotional or marketing emails will only be sent with appropriate permission.

You may unsubscribe from marketing emails by:

• Clicking the unsubscribe link in an email;
• Updating your email preferences;
• Contacting us at info@thenexusdesigns.com.

Unsubscribing from marketing messages will not prevent us from sending essential service-related or transactional communications.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning;
• Remember user preferences;
• Measure website traffic;
• Understand visitor behavior;
• Improve website performance;
• Detect security issues;
• Measure advertising effectiveness;
• Provide more relevant advertising.

These technologies may be provided by services such as:

• Google Analytics or Google Site Kit;
• Meta or Facebook advertising tools;
• WordPress plugins;
• Website-hosting and security providers;
• Other analytics or marketing platforms.

Where required by law, non-essential cookies will be used only after consent has been obtained.

You may control cookies through your browser settings or through any cookie-consent tool displayed on our website.

6. How We Share Information

We may share personal information with trusted service providers that help us operate our business, including:

• Website-hosting providers;
• WordPress service providers;
• Fluent Forms;
• FluentCRM;
• FluentSMTP or email-delivery providers;
• Customer relationship management systems;
• Analytics providers;
• Advertising platforms;
• Meta, Facebook, Instagram, Messenger, or WhatsApp;
• Cloud-storage and backup providers;
• Professional advisers, accountants, or legal advisers;
• Contractors or team members involved in providing requested services.

These parties may only receive information reasonably necessary to perform their services.

We may also disclose information:

• When required by law, regulation, court order, or legal process;
• To investigate fraud, abuse, or security incidents;
• To protect our rights, property, business, customers, or users;
• As part of a merger, acquisition, restructuring, financing, or sale of business assets.

7. Selling and Sharing of Personal Information

We do not sell personal information for money.

Depending on the technologies used on our website and how applicable state privacy laws define “sale” or “sharing,” certain advertising or analytics activities may be treated as sharing for cross-context behavioral advertising.

Where legally required, eligible users may request that we do not sell or share their personal information by contacting:

Email: info@thenexusdesigns.com
Subject: Do Not Sell or Share My Personal Information

California privacy law may provide eligible residents with rights to know, delete, correct, and opt out of certain sales or sharing of personal information, subject to applicability and legal exceptions.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to your inquiry;
• Provide requested services;
• Maintain business and customer records;
• Complete an audit or consultation;
• Meet contractual obligations;
• Resolve disputes;
• Prevent fraud or abuse;
• Enforce agreements;
• Comply with tax, accounting, legal, and regulatory requirements.

Lead and inquiry information may generally be retained for up to 24 months after the most recent interaction, unless:

• You become a customer;
• A longer period is legally required;
• The information is needed for an ongoing business or legal matter;
• You request deletion and no legal exception applies.

You should change the 24-month period if your actual business practice is different.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

• Unauthorized access;
• Loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.

However, no website, communication method, or data-storage system can be guaranteed to be completely secure.

The FTC recommends that businesses collect only necessary information, protect retained information, safely dispose of data no longer needed, and prepare for security incidents.

10. International Data Transfers

Our business, team members, hosting services, email systems, CRM tools, advertising platforms, or other service providers may operate in countries different from the country where you live.

As a result, your information may be transferred to and processed in countries that may have different data-protection laws.

Where required, we will use appropriate safeguards for international transfers, such as contractual protections or legally approved transfer mechanisms.

11. Your Privacy Rights

Depending on where you live and which laws apply, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of your information;
• Request a copy of your information;
• Restrict or object to certain processing;
• Withdraw consent;
• Opt out of marketing communications;
• Opt out of certain sales or sharing;
• Request data portability;
• Lodge a complaint with a relevant data-protection authority;
• Receive information about the categories of information collected and disclosed.

These rights may be subject to identity verification, legal exceptions, and the applicability of local law.

UK and EU privacy rules require clear information about processing and provide rights relating to access, correction, deletion, objection, restriction, and other forms of control.

To submit a privacy request, contact:

Email: info@thenexusdesigns.com
Subject: Privacy Request

Please include:

• Your full name;
• Your email address;
• The nature of your request;
• Sufficient information to verify your identity and locate your records.

12. California Privacy Notice

Where the California Consumer Privacy Act applies, California residents may have the right to:

• Know the categories and specific pieces of personal information collected;
• Know the sources and purposes of collection;
• Know the categories of third parties receiving information;
• Request correction;
• Request deletion;
• Opt out of certain sales or sharing;
• Limit certain uses of sensitive personal information;
• Exercise privacy rights without unlawful discrimination.

We may need to verify your identity before processing a request.

We do not knowingly discriminate against users for exercising applicable privacy rights.

13. Children’s Privacy

Our website and services are intended for business owners and adults.

We do not knowingly collect personal information from children under the age of 13. If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

The U.S. COPPA framework imposes specific requirements on covered websites and online services collecting information from children under 13.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, applications, or services.

We are not responsible for the privacy, security, or content practices of third parties. You should review their privacy policies before providing personal information.

This includes services operated by:

• Meta;
• Facebook;
• Instagram;
• Messenger;
• WhatsApp;
• Google;
• Shopify;
• Payment providers;
• Scheduling platforms;
• Other third-party software providers.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our services;
• Changes to how we process information;
• New technologies;
• Legal or regulatory requirements;
• Security or operational improvements.

The revised Policy will be posted on this page with an updated “Last Updated” date.

Material changes may also be communicated through the website, email, or another appropriate method.

16. Contact Us

For questions, complaints, or privacy requests, contact:

The Nexus Designs
Legal Business Name: Nexus Designs
Email: info@thenexusdesigns.com
Website: thenexusdesigns.com
Business Address: 1001 S Main St Ste. 600 Kalispell, MT 59901, USA